IT Support and Telephony maintenance is provided by Onex Solutions. We offer ad-hoc support, but if you wish to contact our technical helpdesk or receive our account management service and undivided attention, one of the following support and maintenance options are required.
Prepaid Technical Services (PTS) from Onex Solutions provides easy access to all of the IT skills and services that we offer. PTS can be used as a smart “pay-as-you-go” outsourcing solution for IT support and maintenance or any other IT services that we supply. You can use PTS to call upon our technicians, engineers, developers or instructors to extend the capability and capacity of your in-house IT team.
PTS time is purchased from Onex Solutions by the day or at volume discounts. Time is banked and logged in our IT service management system. The minimum unit of purchase is one day (8 hours). The customer may then contact our helpdesk to book a technical resource to attend site or provide IT services remotely.
We offer a technical helpdesk and remote support service 24 hours per day, seven days per week, with contracts available for normal business hours or for organisations that operate around the clock.
You can pay monthly, quarterly or annually in advance. This service provides Onex Solutions customers with unlimited calls to our technical helpdesk. The customer may log support calls for any IT related fault or matter and our team will work with you to manage and resolve the issue.
Onex Solutions helpdesk operators will log your call in our service management system and provide you with a call reference number. We will then attempt to resolve your inquiry over the telephone or by other remote access methods.